Our Support Structure
At GoGento, we understand the importance of having reliable and efficient support for your Magento 2 projects. That's why we offer a wide range of support services to help you resolve any issues or improve the performance of your website.
Our team of experts have extensive experience in resolving conflicts, increasing performance, building custom extensions, integrating platforms, and implementing Single Sign-On solutions. No matter how complex the problem may seem, we are here to help you find a solution.
To ensure that you receive the best support possible, we have integrated our platform with our Support Desk. This means that if you require any form of support other than a general question, you will need to login to your account or register for a new account to raise a support ticket.
Once you have logged in, you will have access to a support form on this page or on your customer account dashboard. On your dashboard, you will be able to view your open and closed support tickets, check their statuses, and respond to them if necessary.
We understand the importance of maintaining the security of your production environment, which is why we always try to perform support tasks outside of your production environment whenever possible. We will not ask for login data unless it is absolutely necessary or if there are no other alternatives.
Instead, we prefer to debug and test locally on our development environments, where we have access to proper debugging tools and a development interface. In cases where your situation can only be reproduced on your specific installation, we may ask for access to your version control system so that we can set up a local environment. For paid support cases, this service is free of charge, but for free support cases, we may charge a one-time fee of 80 EUR for the local setup.
We support all Magento 2 versions from 2.3 and up for our extensions. For all general support cases, we can work with any version of Magento 2 starting at 2.0. However, we do not support any Magento 1 installations as Magento has ended its support for 1.x and so have we.