Magento 2 Support done right
Is your current project in need of some support? We're able to help you out with various problems including resolving conflicts, increasing performance, building extensions, integrating platforms, single sign-on and much more.
We're there for those tasks that you just can't wrap your hands around. See the information below for more details.
Our platform is completely integrated with our Support Desk. Therefor if you require any form of support other than a general question, we ask of you to login to your account or to register a new account to raise a support ticket.
After logging in, you will find a support form directly on this page or on your customer account dashboard. On your dashboard you will be able to see your open and closed support tickets, actual statuses and respond to them if needed.
Do you need access when i need support?
When you require our support we will always try to do the support for you outside of the production environment if that's possible. We will not ask for login data to your environment unless the case really requires it or you have no other means than this environment.
We prefer to debug and test locally on our development environments where we have proper debugging tools and a proper development interface.
There are cases where your situation is only reproducible on your specific installation and therefor if you are using version control, you can also provide us with an access key to your version control and setup your environment locally. On paid support cases, we can do this for free but if we need to setup a local environment on a free support case, we will have to charge a one time 80 EUR support ticket for the local setup.
What Magento versions do you support?
For our extensions we support all Magento 2 versions from 2.3 and up. For all general support cases we can work with any version of Magento 2, starting at 2.0. We will not support any Magento 1 installations anymore. Magento has ended its support for 1.x and so did we.